Ask Question / Submit Support Ticket
Ask Question / Submit Support Ticket

myDigniCap Account & Payment

How do I pay for treatments?
Patients at some facilities pay Dignitana directly for their DigniCap sessions, and others are billed by the facility. Your provider will let you know which...
Tue, 17 Oct, 2017 at 12:02 PM
How do I change the date of my treatment?
It is not necessary to change the date of your treatment in your myDigniCap account. myDigniCap is not used for scheduling your treatment at your facility, ...
Fri, 24 May, 2019 at 3:33 PM
How do I change my total number of treatments?
It is not necessary to change the total number of treatments you will be having. When paying, select the treatment number from the drop down. You will th...
Fri, 24 May, 2019 at 3:39 PM
I entered the wrong chemotherapy regimen. Can I change it?
If you entered the wrong chemotherapy regimen or your treatment plan has changed, submit a Support Desk ticket or emailĀ support@dignicap.com with the follow...
Fri, 24 May, 2019 at 3:42 PM
Why can I not check the small box to sign the consent forms?
For each consent, read (scroll) through the entire section until you have reached the end. You will then be able to click the consent box.
Fri, 24 May, 2019 at 3:44 PM
How do I remove treatments from my shopping cart?
To edit your shopping cart, click the cart symbol in the upper right corner. Once there, you will see a red X next to each item in your cart. Click the red ...
Fri, 24 May, 2019 at 3:47 PM
My facility has a max treatment number. How do I get a 'Confirmation Code'?
Some facilities choose to have a maximum treatment number. If your facility has a max treatment number that you have reached, email support@dignicap.com wit...
Fri, 24 May, 2019 at 3:52 PM
I was not able to have my treatment today. Can I get a refund or use it next time?
If you were not able to have treatment (due to blood counts, being sick, etc) but will be continuing with scalp cooling, you can use this payment for your n...
Fri, 24 May, 2019 at 3:56 PM