Patient Support Center

myDigniCap Account & Payment 9

• How do I pay for treatments?
• How do I change the date of my treatment?
• How do I change my total number of treatments?
• I entered the wrong chemotherapy regimen. Can I change it?
• Why can I not check the small box to sign the consent forms?

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Scalp Cooling Overview 11

• What is scalp cooling?
• How does scalp cooling work?
• Why does chemotherapy cause hair loss?
• Is scalp cooling right for me?
• Will scalp cooling work for me?

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Hair Loss and Effectiveness 8

• Will I lose some hair during scalp cooling?
• How effective is scalp cooling?
• More hair loss than expected
• Will scalp cooling prevent hair loss on my eyebrows and eyelashes?
• Will scalp cooling work for my cancer?

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Cost of DigniCap & Insurance 8

• Will insurance cover DigniCap treatments?
• Is it worth it to file for insurance reimbursement?
• I need an invoice for insurance reimbursement.
• My insurance says DigniCap is out of network
• I have filed an insurance claim and need more info

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Hair Care 22

• How should I take care of my hair?
• How should Black patients and those with tight curls prepare their hair for scalp cooling?
• How often can I wash my hair?
• How often should I comb my hair?
• Can I choose what Cooling Intensity I can use during scalp cooling?

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Contraindications 2

• Who should NOT use The DigniCap® Scalp Cooling System? (What are the contraindications?)
• Why does it say scalp cooling is not recommended for patients who previously had chemotherapy?

Useful Resources 1

• Links