Patient Support Center

Scalp cooling can minimize hair loss during chemotherapy, but chemotherapy could cause scalp irritation, making the hair dry and brittle and more difficult ...

Before placing the cap on your head, it is recommended to fully saturate the scalp with cool water. Depending on your hair type and how it reacts to water, ...

Wash your hair at home prior to the scalp cooling/chemotherapy session and avoid high-powered shower heads. Greasy hair may affect thermal contact. However,...

Comb your hair 1-2 times per day so that you can remove the loose hair from (the scalp) shedding before it gets tangled into the rest of the hair using a wi...

Infusion Center staff have been trained on which Cooling Intensity should be used, based on a person's hair thickness and cold tolerability and they sho...

Dampen your hair and put lots of conditioner on it, and then have someone else work through it slowly to ease out the knots with a comb. It takes time and p...

It is not recommended that patients shave or buzz cut their hair before or during the use of scalp cooling. Scalp cooling should not be used or continued ...

As we are an FDA-regulated company we cannot endorse specific brand-name products (like shampoo) to use in conjunction with scalp cooling.  It is important...

Staying away from any chemicals is best.  Avoid harsh chemicals that can lead to dry hair, breakage, progressive hair thinning, and hair loss such as the f...

Follow the detailed hair care recommendations provided for at least 2-3 months after your last chemo session, as the hair follicle will still be very fragil...