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Knowledge base
General
myDigniCap Account & Payment
9
How do I pay for treatments?
How do I change the date of my treatment?
How do I change my total number of treatments?
I entered the wrong chemotherapy regimen. Can I change it?
Why can I not check the small box to sign the consent forms?
See all 9 articles
Scalp Cooling Overview
11
What is scalp cooling?
How does scalp cooling work?
Why does chemotherapy cause hair loss?
Is scalp cooling right for me?
Will scalp cooling work for me?
See all 11 articles
Hair Loss and Effectiveness
8
Will I lose some hair during scalp cooling?
How effective is scalp cooling?
More hair loss than expected
Will scalp cooling prevent hair loss on my eyebrows and eyelashes?
Will scalp cooling work for my cancer?
See all 8 articles
Cost of DigniCap & Insurance
8
Will insurance cover DigniCap treatments?
Is it worth it to file for insurance reimbursement?
I need an invoice for insurance reimbursement.
My insurance says DigniCap is out of network
I have filed an insurance claim and need more info
See all 8 articles
Hair Care
22
How should I take care of my hair?
How should Black patients and those with tight curls prepare their hair for scalp cooling?
How often can I wash my hair?
How often should I comb my hair?
Can I choose what Cooling Intensity I can use during scalp cooling?
See all 22 articles
Contraindications
2
Who should NOT use The DigniCap® Scalp Cooling System? (What are the contraindications?)
Why does it say scalp cooling is not recommended for patients who previously had chemotherapy?
Useful Resources
1
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Help Desk Software
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